Return, Refund & Replacement Policy

Last Updated: February 15, 2025

Due to the sacred and spiritual nature of our products, all sales are generally considered FINAL. Returns and replacements are extremely limited to preserve the sanctity and integrity of the items.

1. Replacement Policy

  • • Strict 24-hour replacement window from delivery time
  • • UNBOXING VIDEO IS MANDATORY
  • • No video = No replacement
  • • Quality team's decision is final and binding

Valid Replacement Cases:

  • • Wrong item delivered (proven by unboxing video)
  • • Damaged/defective item at delivery (proven by unboxing video)

Non-Eligible Cases:

  • • Size issues
  • • Quality preferences
  • • Personal preferences
  • • Customer-damaged items
  • • Used/washed products
  • • Items without original packaging
  • • Missing product inserts
  • • Natural variations in handcrafted items
  • • Color variations
  • • Design variations

2. Refund Policy

Direct Bank Refunds (Exceptional Cases Only):

  • • Multiple weeks of delivery delay
  • • Repeated incorrect/damaged item deliveries
  • • Case-by-case basis at management discretion

Non-Refundable Items:

  • • Rudraksha products
  • • All religious and spiritual items
  • • Gemstones and crystals
  • • Sale items
  • • Gift cards
  • • Used or damaged products
  • • Other sacred items

3. Unboxing Video Requirements

Your video MUST show:

  • • Unopened package condition
  • • Delivery date and time visible
  • • Complete, uninterrupted unboxing process
  • • Product defects (if any)
  • • All packaging materials
  • • Clear view of product from all angles
  • • Any claimed damage or issues

4. No-Cancellation Policy

  • • NO cancellation for COD orders
  • • NO cancellation after shipping
  • • Prepaid orders: cancellation only before confirmation
  • • Delivery refusal = account suspension

5. Process Flow

Step 1

Initiate request within 24 hours

Step 2

Submit complete unboxing video

Step 3

Quality team review

Step 4

Decision communication

Step 5

Process replacement/refund if approved

6. Important Notes

  • • All sales are generally FINAL
  • • Decisions are final with no appeals
  • • Sale items are non-returnable
  • • Sacred items have special handling policies
  • • Natural variations are not defects
  • • Check all product details before ordering
  • • Dimensions and specifications are clearly listed
  • • Each item is energetically charged and blessed

Contact Information

  • • Email: support@omvedic.com
  • • WhatsApp/Phone: +91 8167271944
  • • Hours: Monday-Saturday, 10:00 AM - 6:00 PM IST
  • • Address: Murshidabad, West Bengal, India - 742184

By making a purchase, you acknowledge and accept that these are sacred items with strict no-return policies except in cases of wrong delivery or